Mediation
Third party assistance in resolving workplace, personal, or business conflict.
Workplace Investigations
Investigations can focus on:
Workplace harassmentBullying
WCB Concerns
Whistle Blower Complaints
Negotiation
Negotiation is a method by which people settle differences. It is a process by which compromise or agreement is reached while avoiding argument and dispute. In any disagreement, individuals understandably aim to achieve the best possible outcome for their position
Quality Management
Quality management ensures that an organization, product or service is consistent. It has four main components: quality planning, quality assurance, quality control and quality improvement. Quality management is focused not only on product and service quality, but also on the means to achieve it.
We offer training and support in Quality management principles by certified Quality Managers
Lean / Six Sigma / 5S Services
Lean Six Sigma combines the strategies of Lean and Six Sigma.
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Lean principles help to enhance value while reducing process wastes. Based on the Toyota Production system, lean is a socio-technical system which focuses on enhancing customer value through gaining understanding of the current state through direct observation (gemba), and implementing solutions through experiments and leveraging the knowledge and creativity of the people that do the work.
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Six Sigma focuses on reducing process variation and defects. Developed at Motorola, and widely implemented at organizations like General Electric, Six Sigma uses the tools of Statistical Analysis and Total Quality Mangement with a rigorous phased approach (DMAIC) to identify and correct root causes of defects.
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Together Lean and Six Sigma help to improve the efficiency and quality of the process.
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5S is a system of workplace organization that can create an orderly, self managing, visual workplace. The five phases (sort, set in order, shine, standardize, sustain) help teams to identify and eliminate time and value wasters in the workplace and replace them with a systematic approach to organization which helps to visually manage the work flow and help staff recognize abnormal situations.
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We offer training and project support to launch or grow your continuous improvement journey.
Facilitation / Training
Our trained facilitators will orchestrate and conduct your learning or decision making session to maximize outcomes and minimize conflict:
Conflict Management
Negotiation
Mediation
Investigations
Business Planning / Hoshin Kanri
Lean Six Sigma Yellow Belt - 2 Days Onsite classroom training
Lean Six Sigma Green Belt - 5 Days onsite classroom training
5S - Classroom training and facilitated workshops
Kaizen Workshops - 2,3, or 4 days onsite workshops